Regional Account Manager

Webhosting; Northern (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive healthcare

Wellness programs

Paid time off

Parental leave

Recognition programs

Job summary

Acquia, a leader in digital experience platforms, seeks a Regional Account Manager to drive renewal targets and upsell opportunities within assigned accounts. You will manage day-to-day account activities, preserve strong customer relationships, and collaborate across Sales, Support, Operations, and Finance.

The role requires strategic thinking, data-driven execution, and the ability to influence stakeholders at all levels.

Qualifications

• Proven track record of sustaining & growing complex relationships, including closing renewals and identifying upsell/cross-sell opportunities.
• Experience managing a high volume of accounts.
• 2–5 years in account management delivering tech solutions to large enterprises.
• Ability to manage multiple systems & administration at once.
• Has owned & exceeded a quota.
• Strong forecasting & analytical skills.
• Energetic, smart, dynamic and strategic.
• Executive presence with ability to influence decisions at all levels.

Responsibilities

• Drive customer retention and identify upsell opportunities.
• Develop account plan strategies delivering performance and improved customer experience.
• Attend onsite visits and lead Quarterly Business Reviews with key relationships.
• Build relationships with executive-level customer contacts.
• Exceed quarterly renewal and net renewal goals.
• Coordinate with internal teams to resolve escalations and remove roadblocks.
• Ensure timely renewals with procurement and business users.
• Identify process inefficiencies and provide recommended solutions.

Skills

Account management

Renewals

Upsell/cross-sell

Cross-functional collaboration

Forecasting

Communication

Strategic thinking

Education

Bachelor degree

Job description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Career Exploration at Acquia

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance.

Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts.

The specific responsibilities of the position include:

• Drive customer retention and identify upsell opportunities
• Responsible for account plan strategies that result in performance and/or improved customer experience
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
• Build relationships with strategic leadership level customer contacts
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
• Coordinate with business users and procurement to ensure timely renewals
• Identify Process inefficiencies and provides recommended solutions

Required Qualifications, Skills & Experience

• Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Experience with running a high volume of accounts
• 2-5 years working in an account management role providing tech solutions to large enterprises
• Ability to manage multiple systems and administration at once
• Has owned & exceeded a Quota
• Strong Forecasting and analytical skills
• Energetic, smart, dynamic, and strategic
• Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability are imperative
• Self-starter who can set and manage priorities
• Strong teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
• Bachelor degree is required

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.