Strategic SaaS Key Account Manager – North America

Webhosting; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Wellness programs

Paid time off

Parental leave

Recognition programs

Job summary

Acquia is seeking a high-impact Key Account Manager to champion strategic partnerships across North America. You will act as a growth engine and trusted advisor, responsible for health, retention, and commercial expansion of your assigned accounts.

This role requires a proven track record in selling and managing complex cloud or SaaS solutions to large enterprises, with strong relationship skills, cross-functional leadership, and a proactive, data-driven approach.

Qualifications

• Minimum 5 years in Account Management or Customer Success for SaaS/Cloud solutions.
• Proven track record of expanding revenue within existing accounts.
• Strong leadership and collaboration capabilities across teams.
• Proactive, autonomous approach with strong analytical skills.
• Experience navigating complex procurement cycles and enterprise selling.

Responsibilities

• Strategically identify, negotiate, and close expansion opportunities within your book of business.
• Build and maintain deep relationships with stakeholders, users, and procurement teams.
• Partner with Renewal Managers to ensure seamless renewals and mitigate churn.
• Advocate for customers across Sales, Support, and Finance to improve the customer journey.
• Create data-driven territory plans to maximize retention and lifetime value.
• Maintain accurate forecasting and account documentation in CRM systems.

Skills

Account growth

Expansion sales

Relationship management

Cross-functional leadership

Self-starter

Analytical

Salesforce

Google Workspace

Tools

Salesforce.com

Google Workspace

Job description

Acquia is seeking a high-impact Key Account Manager to champion strategic partnerships across North America. You will act as a growth engine and trusted advisor, responsible for health, retention, and commercial expansion of your assigned accounts.

This role requires a proven track record in selling and managing complex cloud or SaaS solutions to large enterprises, with strong relationship skills, cross-functional leadership, and a proactive, data-driven approach.