Strategic Quantum Customer Success Lead

Classiq; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Classiq Technologies in Chicago invites a seasoned Customer Success Manager to drive customer engagement and renewals for our quantum software platform. You will guide customers from onboarding to expansion, ensuring they extract maximum value from Classiq solutions.

Ideal candidates possess a technical background, strong relationship skills, and a proactive mindset with experience in complex, B2B tech environments. Some travel may be required.

Qualifications

• Bachelor's in Maths/CS/Engineering/Physics or STEM equivalent.
• Master's degree (M.Sc/M.B.A) is a plus.
• 3+ years in Customer Success or Technical Account Management, preferably in quantum computing or deep tech.

Responsibilities

• Build and maintain long-term relationships with customers, driving engagement, renewals, and growth.
• Own customer relationships from onboarding to continued engagement with measurable outcomes.
• Collaborate with technical teams to solve customer challenges and share best practices.
• Lead end-to-end renewals by demonstrating value and identifying expansion opportunities.
• Provide customer feedback to influence the product roadmap.

Skills

Customer Success

Technical Acumen

Relationship Management

Renewals & Growth

Education

Bachelor's in STEM

Tools

CRM Systems

Business Intelligence

Cloud/Software Tools

Job description

Classiq Technologies in Chicago invites a seasoned Customer Success Manager to drive customer engagement and renewals for our quantum software platform. You will guide customers from onboarding to expansion, ensuring they extract maximum value from Classiq solutions.

Ideal candidates possess a technical background, strong relationship skills, and a proactive mindset with experience in complex, B2B tech environments. Some travel may be required.