Customer Success Manager

Classiq; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Classiq Technologies in Chicago invites a seasoned Customer Success Manager to drive customer engagement and renewals for our quantum software platform. You will guide customers from onboarding to expansion, ensuring they extract maximum value from Classiq solutions.

Ideal candidates possess a technical background, strong relationship skills, and a proactive mindset with experience in complex, B2B tech environments. Some travel may be required.

Qualifications

• Bachelor's in Maths/CS/Engineering/Physics or STEM equivalent.
• Master's degree (M.Sc/M.B.A) is a plus.
• 3+ years in Customer Success or Technical Account Management, preferably in quantum computing or deep tech.

Responsibilities

• Build and maintain long-term relationships with customers, driving engagement, renewals, and growth.
• Own customer relationships from onboarding to continued engagement with measurable outcomes.
• Collaborate with technical teams to solve customer challenges and share best practices.
• Lead end-to-end renewals by demonstrating value and identifying expansion opportunities.
• Provide customer feedback to influence the product roadmap.

Skills

Customer Success

Technical Acumen

Relationship Management

Renewals & Growth

Education

Bachelor's in STEM

Tools

CRM Systems

Business Intelligence

Cloud/Software Tools

Job description

At Classiq Technologies, we're shaping the future of quantum computing.

Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.

Clasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications.

We're looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.

As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq's quantum software platform. You'll be the customer's trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq's solutions.

Responsibilities:

• Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
• Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
• Collaborate with technical teams to solve customer challenges and share best practices
• Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
• Serve as the customer's voice internally, providing feedback that influences our product roadmap

Requirements:

• Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
• Master's (M.Sc / M.B.A) is a plus
• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology
• Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
• Strong technical approach and ability to learn complex software tools quickly
• A proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success
• Skilled at conflict resolution, expectation management, and consultative engagement
• Knowledge or experience with quantum computing or adjacent fields is a plus
• Excellent verbal and written communication skillsn
• Experience with state of the are AI tools
• Experience as a programmer is a plus
• Willingness to travel up to 20% of the time.