Strategic QSR Franchise Relationship Leader

Marsh; Chicago (IL); Hybrid; USD 165,000 - 185,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K savings plan

Employee assistance program

Job summary

Marsh is seeking a Client Relationship Manager to lead a portfolio of affinity insurance programs serving QSR and franchise brands nationwide. You will drive client strategy, growth, and risk solutions in a fast-paced, entrepreneurial environment.

This role emphasizes relationship management, strategic sales, and industry expertise to deliver measurable client impact and retain long-term partnerships across national markets. Hybrid work model with flexibility and client-site collaboration.

Qualifications

• Proven experience in insurance, affinity programs, franchise operations, or client relationship management.
• Strong understanding of the QSR, hospitality, or franchise ecosystem preferred.
• Demonstrated success building trusted relationships and growing strategic accounts.
• Exceptional communication, presentation, and consultative selling skills.
• Entrepreneurial mindset with strategic thinking and execution.
• Strong organizational and project management abilities with attention to detail.
• Ability to thrive in a collaborative, fast-moving environment with national exposure.

Responsibilities

• Deliver customized insurance and risk management strategies aligned to client objectives.
• Build and strengthen executive-level relationships and world-class client experience.
• Lead program execution focusing on operational excellence, measurable outcomes, and retention.
• Collaborate with internal teams and carrier partners to deliver client-centric solutions.
• Identify and pursue new business opportunities within the QSR and franchise marketplace.
• Analyze market trends to uncover strategic growth opportunities.
• Support business development through presentations, industry networking, and relationship expansion.
• Represent Marsh at conferences and industry events as a brand ambassador.

Skills

Insurance

Affinity programs

Franchise operations

Client relationships

Consultative selling

Communication

Presentation

Entrepreneurial mindset

Project management

Cross-functional collaboration

Job description

Marsh is seeking a Client Relationship Manager to lead a portfolio of affinity insurance programs serving QSR and franchise brands nationwide. You will drive client strategy, growth, and risk solutions in a fast-paced, entrepreneurial environment.

This role emphasizes relationship management, strategic sales, and industry expertise to deliver measurable client impact and retain long-term partnerships across national markets. Hybrid work model with flexibility and client-site collaboration.