Strategic Public Sector Technical Account Manager - Remote

Docebo; United States; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Employee Share Purchase Plan

Health benefits

Paid vacation days

Parental leave

Company events and resource groups

Job summary

Docebo is looking for a Technical Account Manager to manage customer relationships and ensure success through Docebo's innovative platform. In this remote position, you will act as the strategic liaison, transforming customer ambitions into actionable, long-term plans.

The ideal candidate will have extensive SaaS troubleshooting experience, particularly within the U.S. public sector. Responsibilities include driving account health and command presentations to customer executives. Join us for a dynamic work culture that thrives on collaboration and growth.

Qualifications

• 5+ years of technical troubleshooting experience in a SaaS environment.
• Experience within the U.S. public sector, understanding compliance and procurement structures.
• Ability to translate complex technical terms into clear solutions for various stakeholders.

Responsibilities

• Translate customer goals into technical strategies for Docebo.
• Own technical relationships with customers and ensure growth.
• Deliver impactful presentations to customer executive management.
• Assess technical health and mitigate risks proactively.
• Collaborate on small proof-of-concept projects with stakeholders.

Skills

SaaS Troubleshooting

Public Sector Knowledge

Technical Communication

Web Technologies

Data & Integration

Project Management

Willingness to Travel

Tools

SQL

iPaaS technology

BI Reporting Tools

Job description

Docebo is looking for a Technical Account Manager to manage customer relationships and ensure success through Docebo's innovative platform. In this remote position, you will act as the strategic liaison, transforming customer ambitions into actionable, long-term plans.

The ideal candidate will have extensive SaaS troubleshooting experience, particularly within the U.S. public sector. Responsibilities include driving account health and command presentations to customer executives. Join us for a dynamic work culture that thrives on collaboration and growth.