Senior Public Sector Account Manager - Growth & Retention

Atlassian; Washington, Northern (District of Columbia, KY); Hybrid; USD 112,000 - 175,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

Atlassian is seeking an Account Manager focused on Public Sector to drive revenue growth across DoD/IC customers, manage renewals and expansions, and lead cross-sell across Atlassian's product suite. You will develop senior relationships and collaborate with Global Sales to optimize a large book of business.

You will work within a flexible model that supports remote work, travel as needed, and close alignment with FAR/ITAR requirements, while delivering strong forecasting and partner

Qualifications

• 5+ years in account management, inside sales, or customer success across Department of Defense / Intelligence Community / Federal System Integrator customers
• Familiarity with Federal Acquisition Regulation (FAR) and defense trade controls like ITAR
• Proven ability to develop effective relationships both internal and external to achieve outcomes
• Experience with account planning, prioritizing customer engagements to maximize growth and retention
• Track record of meeting or exceeding performance goals
• Experience with a large Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals
• Experience working with Channel Partners to retain and grow customer accounts
• Experience with complex, end-to-end sales cycles is preferred

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
• Drive best-in-class retention across your customer base
• Develop Senior and Executive relationships via video and in-person
• Manage high-value renewals and expansions across our product portfolio
• Identify growth opportunities through effective discovery and qualification
• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell
• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis
• Maintain understanding of product updates and articulate improvements to customers and partners
• Ensure accurate forecasting, opportunity hygiene and project documentation

Skills

Account management

Inside sales

Relationship development

Discovery

Forecasting

Job description

Atlassian is seeking an Account Manager focused on Public Sector to drive revenue growth across DoD/IC customers, manage renewals and expansions, and lead cross-sell across Atlassian's product suite. You will develop senior relationships and collaborate with Global Sales to optimize a large book of business.

You will work within a flexible model that supports remote work, travel as needed, and close alignment with FAR/ITAR requirements, while delivering strong forecasting and partner