Strategic Public Sector Engagement Manager (TS/SCI)

United States Digital Space LLC; Honolulu (HI); On-site; USD 166,000 - 249,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Learning stipend

Generous PTO

Commuter stipend

Job summary

Scale AI is seeking an Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer in Honolulu. You will own or support a large account plan, manage day-to-day execution, and ensure an exceptional customer experience.

The role requires an active TS/SCI clearance, 5+ years in stakeholder management or customer-facing roles, and a proven ability to solve problems with structured analytics.

Qualifications

• An active TS/SCI clearance.
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)

Responsibilities

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Skills

Stakeholder management

Customer-facing role

Program leadership

Communication skills

Analytical problem solving

Education

Technical degree in computer science, engineering, or related field

Tools

Python

SQL

Job description

Scale AI is seeking an Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer in Honolulu. You will own or support a large account plan, manage day-to-day execution, and ensure an exceptional customer experience.

The role requires an active TS/SCI clearance, 5+ years in stakeholder management or customer-facing roles, and a proven ability to solve problems with structured analytics.