Strategic Public Sector Customer Success Manager - Remote

Trellix; United States; Remote; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Zusammenfassung

Trellix is seeking a Customer Success Manager for the Public Sector to act as the primary liaison for Tier 2 accounts, building trusted advisor relationships with executive sponsors. You will map cybersecurity goals to Trellix offerings, drive value realization, and own onboarding, adoption, and customer satisfaction across the portfolio.

In this role, you will collaborate with Sales to identify expansion opportunities and use AI-powered analytics to monitor health and predict churn.

Qualifikationen

• 3+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus
• Ability to travel > 25% of the time
• Experience with a portfolio of enterprise clients leading to adoption, expansion, and renewals of products
• Strong customer orientation with the ability to manage complex projects and conflicting requirements
• Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
• Ability to switch between communicating with a Security Analyst and presenting the big picture to a CISO or IT Director
• Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensure they realize value
• Ability to build and maintain high-value, outcome-based relationships with diverse customers
• Solid understanding of cybersecurity fundamentals; certifications a plus
• Demonstrated ability to use AI tools to enhance productivity, analyze data, or create customer-facing content
• Cybersecurity industry certifications a plus
• Customer Success certifications a plus
• University degree or equivalent experience

Aufgaben

• Develop trusted advisor relationships with customer key stakeholders and executive sponsors to understand business strategy and measurements for success
• Map customer security goals to Trellix product features to drive value realization
• Create customer success plans for onboarding, adoption, and satisfaction across the portfolio
• Collaborate with Sales to transition accounts from Pre-Sales to Customer Success and identify expansion opportunities
• Advocate for customers to promote a positive experience and use QBRs to align and show progress
• Understand typical business and cybersecurity challenges and demonstrate Trellix technology to maximize value
• Handle escalations of deployment or productivity blocking issues with Sales, R&D and CS Engineering
• Work cross-functionally to mitigate risks and achieve customer outcomes
• Use AI-powered analytics to monitor health, predict churn, and generate value reports

Kenntnisse

Customer engagement

Account management

Cybersecurity SaaS

Communication skills

Travel availability

Ausbildung

University degree or equivalent experience

Tools

AI tools (e.g., ChatGPT)

CRM software

Jobbeschreibung

Trellix is seeking a Customer Success Manager for the Public Sector to act as the primary liaison for Tier 2 accounts, building trusted advisor relationships with executive sponsors. You will map cybersecurity goals to Trellix offerings, drive value realization, and own onboarding, adoption, and customer satisfaction across the portfolio.

In this role, you will collaborate with Sales to identify expansion opportunities and use AI-powered analytics to monitor health and predict churn.