Public Sector Customer Success Leader

Trellix Public Sector; Reston (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

Trellix is seeking a Customer Success Manager (Public Sector) to serve as the lead liaison for Tier 2 accounts, building trusted advisor relationships with customer executives to understand business strategies and security goals.

You will map Trellix solutions to drive value, develop success plans, collaborate with Sales, advocate for customers, and use analytics to monitor health and promote ongoing adoption from a remote US location.

Responsibilities

• Develop trusted advisor relationship with customer stakeholders and executive sponsors to understand business strategy and security goals.
• Map Trellix product features to drive value realization in customer investments.
• Build customer success plans to oversee onboarding, adoption, and satisfaction across portfolios.

Job description

Trellix is seeking a Customer Success Manager (Public Sector) to serve as the lead liaison for Tier 2 accounts, building trusted advisor relationships with customer executives to understand business strategies and security goals.

You will map Trellix solutions to drive value, develop success plans, collaborate with Sales, advocate for customers, and use analytics to monitor health and promote ongoing adoption from a remote US location.