Strategic Public Sector CSM — Remote Impact

NextGenEnergyJobs; Northern (KY); Hybrid; USD 112,000 - 150,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health plans

Job summary

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers and ensure long-term value from our IoT platform. You’ll work cross-functionally with Sales, Support, Sales Engineering, and Product in a remote-first environment focused on public and private sector deployments.

Responsibilities include co-creating success plans, leading executive business reviews, mentoring teams, and driving renewals through proactive guidance and measurable outcomes.

Qualifications

• 5+ years in senior Customer Success, account management, or strategic consulting
• Experience with Enterprise SaaS products
• Ability to manage multiple stakeholders at executive level
• Proven track record of building trust and driving value
• Experience serving/public sector solutions beneficial

Responsibilities

• Own engagements with enterprise customers and drive long-term value
• Collaborate with Sales, Support, Sales Engineering and Product
• Lead executive business reviews and co-create success plans
• Mentor and coach Customer Success and Support teams
• Ensure customers achieve safety, efficiency, and sustainability goals

Skills

Enterprise SaaS experience

Executive stakeholder management

Cross-functional collaboration

Strong communication

Problem solving

Education

Bachelor's degree

Job description

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers and ensure long-term value from our IoT platform. You’ll work cross-functionally with Sales, Support, Sales Engineering, and Product in a remote-first environment focused on public and private sector deployments.

Responsibilities include co-creating success plans, leading executive business reviews, mentoring teams, and driving renewals through proactive guidance and measurable outcomes.