Strategic Enterprise Customer Success Manager

Samsara; Northern (KY); Hybrid; USD 112,000 - 169,000; Full time

Job summary

Samsara is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers, advising on how to leverage Samsara for ongoing success. The role is remote in the United States, excluding specific metro areas, and requires cross-functional collaboration with Sales, Support, and Product.

You will develop joint success plans, lead executive reviews, and mentor teams while advancing our Focus on Customer Success and Long-Term Growth principles in a fast-paced environment.

Qualifications

• 6+ years in senior Customer Success, account management, or strategic consulting.
• Experience with Enterprise SaaS and Fortune 500 companies.
• Strong priority management and high emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem solving.
• Proven ability to build trust and drive change with executives, Product and Engineering leadership.
• Willingness to travel 25–40%.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• Be on the front lines and ensure customers increase safety, efficiency, and sustainability with the IoT platform.
• Compose joint success plans with customers outlining objectives, metrics, and timelines, removing barriers to value.
• Orchestrate executive business reviews with customers’ decision-makers and Samsara leadership.
• Conduct workshops to understand operations and recommend workflow changes.
• Deeply understand the Samsara platform and explain capabilities to diverse industries.
• Partner with cross-functional teams to drive progress on customer requests.
• Mentor the wider Customer Success teams.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Strategic CS

Enterprise SaaS

Relationship skills

Technical product knowledge

Problem solving

Executive communication

Travel willingness

Bachelor’s degree

Education

Bachelor’s degree

Job description

Samsara is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers, advising on how to leverage Samsara for ongoing success. The role is remote in the United States, excluding specific metro areas, and requires cross-functional collaboration with Sales, Support, and Product.

You will develop joint success plans, lead executive reviews, and mentor teams while advancing our Focus on Customer Success and Long-Term Growth principles in a fast-paced environment.