Strategic Public-Safety CSM II: Adoption & Growth

Coreforce; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Free lunch Mon–Thu

PTO & floating holiday

401(k) with matching

Annual bonus

Tuition reimbursement

Job summary

Coreforce, based in Atlanta, seeks a Client Success Manager II to manage a portfolio of public-safety accounts, driving adoption, retention, and expansion. You will engage with agency leadership and cross-functional teams to deliver ongoing value and alignment with strategic objectives.

A strong track record in SaaS client success and governance experience with public-sector entities is preferred. The role offers a flexible hybrid schedule, competitive benefits, annual bonus, and opportunities

Qualifications

• 5+ years in Client Success, account management, or customer-facing SaaS roles.
• Experience supporting public-sector, GovTech, public-safety, or regulated organizations preferred.
• Proven track record of high retention, managing complex accounts and cross-stakeholder relationships.
• Strong understanding of adoption, renewals, customer risk, and expansion strategy.
• Excellent written, verbal, and presentation skills, comfortable engaging senior stakeholders.

Responsibilities

• Manage complex client accounts and own the post-implementation lifecycle for Tier 2–4 public-safety agencies.
• Build trusted relationships with operational leaders, administrators, and executive stakeholders.
• Maintain regular engagement cadence and monitor account health to identify trends and risks.
• Translate product capabilities into client outcomes and reinforce long-term value realization.
• Develop renewal strategies, forecast renewals, and identify expansion opportunities.

Tools

HubSpot

Job description

Coreforce, based in Atlanta, seeks a Client Success Manager II to manage a portfolio of public-safety accounts, driving adoption, retention, and expansion. You will engage with agency leadership and cross-functional teams to deliver ongoing value and alignment with strategic objectives.

A strong track record in SaaS client success and governance experience with public-sector entities is preferred. The role offers a flexible hybrid schedule, competitive benefits, annual bonus, and opportunities