Client Success Manager II

Coreforcetech; Atlanta (GA); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Hybrid schedule

Lunch program

PTO + floating holiday

Health benefits

Annual bonus

Tuition reimbursement

Career growth

Collaborative culture

Job summary

Coreforce seeks a Client Success Manager II to own the post-implementation lifecycle for Tier 2-4 public-safety agencies, driving adoption, retention, and expansion while coordinating cross-functional teams across Product, Support, Sales and Leadership.

You will build relationships with day-to-day stakeholders and agency leadership, manage renewal planning, monitor account health, and translate product capabilities into measurable outcomes for long-term value realization.

Qualifications

• 5+ years in Client Success or Account Management in SaaS.
• Experience with public-sector, GovTech, or regulated organizations preferred.
• Proven retention and expansion success with complex accounts.
• Strong stakeholder relationship skills and cross-functional coordination.

Responsibilities

• Manage Complex Client Accounts for Tier 2-4 public-safety agencies.
• Build trusted relationships with operational leaders and executives.
• Maintain a regular engagement cadence based on account needs and health.
• Coordinate with Sales, Product, Support and Leadership to resolve issues.
• Drive renewal planning, adoption, and long-term value realization.
• Identify expansion opportunities and coordinate with cross-functional teams.

Skills

Client Success

Account Management

SaaS

Stakeholder Management

Communication

Tools

HubSpot CRM

Job description

Job DetailsJob Location: ATLANTA, GA 30324Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $78,000.00 - $100,000.00 Salary/yearTravel Percentage: Up to 25%

Join Our Team as a Client Success Manager II (CSM II)

Company: Coreforce

Location: Atlanta

Job Type: Full-time

Compensation: Compensation will be competitive and aligned with experience.

Company Overview:

Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter.

Client Success Manager II (CSM II) - Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities. The CSM II serves as a trusted partner for Coreforce's mid- complexity client portfolio, bridging scaled Client Success execution with more strategic account ownership.

This role owns the post-implementation client lifecycle for Tier 2, Tier 3 & select Tier 4 public safety agencies- driving adoption, retention, expansion, executive alignment, and long-term value while proactively monitoring account health and coordinating cross-functional support.

The CSM II combines strong operational discipline with consultative client engagement and is expected to build relationships with both day-to-day stakeholders and agency leadership.

Why You'll Love Working Here:

• Flexible hybrid schedule.
• Free chef-inspired lunch Monday -Thursday.
• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities:

Manage Complex Client Accounts

• Serve as the primary Client Success contact and account owner for primarily Tier 3, Tier 2 & select Tier 4 public-safety agencies
• Build trusted relationships with operational leaders, administrators, and executive stakeholders
• Maintain a consistent engagement cadence based on account needs, complexity, and health of the account.
• Act as the point of accountability and Voice of Customer across Client Success, Product, Support, Sales, and Leadership

Drive Adoption & Client Value

• Conduct recurring business reviews and strategic account conversations
• Monitor adoption, engagement, and account health to identify trends, risks, and opportunities
• Translate product capabilities into client outcomes and reinforce long-term value realization

Own Retention & Expansion Planning

• Develop renewal strategy and planning well in advance of contract milestones
• Support renewal forecasting and maintain accurate visibility into account status and risk
• Identify expansion and cross-sell opportunities through client priorities, and relationship development
• Coordinate with Sales and other internal partners to advance qualified growth opportunities

Manage Risk & Escalation

• Proactively identify customer risk indicators and develop coordinated mitigation plans
• Lead cross-functional resolution of client issues and elevate to executive leadership when appropriate
• Maintain clear and consistent communication with clients during complex support, product, or operational challenges

Operational Coordination

• Coordinate with internal teams including Sales, Support, Product, Engineering, and Marketing
• Process and support quotes, sales orders, and other account-related workflows as needed
• Maintain accurate customer records, renewal data, account plans, and engagement documentation within CRM systems

QualificationsQualifications:

• 5+ years in Client Success, Account Management customer-facing SaaS roles
• Experience supporting public-sector, GovTech, public-safety, or regulated organizations preferred
• Demonstrated track record of high retention rates, managing complex accounts and building relationships across multiple stakeholder levels
• Strong understanding of adoption, renewals, customer risk, and expansion strategy
• Experience using account health and engagement data to prioritize client action
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle, account data, and engagement tracking
• Strong written, verbal, and presentation skills, including comfort engaging senior client stakeholders
• Ability to coordinate and lead through cross-functional challenges with strong organizational discipline
• Ability to travel approximately 25-30+%

Coreforce is an equal opportunity employer committed to diversity and inclusion.