Senior CSM — Public Sector Growth & Strategy

RiseMe; Atlanta (GA); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Comprehensive healthcare for self and家

Flexible vacation policy

401(k) with company match

Paid parental leave and wellness stipr

Professional development

Catered lunches in the office

Job summary

OpenGov is seeking a Customer Success Manager III in Atlanta to own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner. You will understand goals, challenges, and workflows, navigating complex political landscapes to drive retention and measurable business outcomes.

You’ll influence digital transformation in government by leading strategic initiatives, executive-level communications, and cross-functional advocacy with sales, product, and support teams.

Qualifications

• 3–5 years in Customer Success or related high-touch SaaS role.
• Proven ability to manage complex customer relationships and drive revenue growth.
• Strategic thinking with the ability to toggle between high-level strategy and execution.
• Exceptional presentation and interpersonal skills with executives.
• Hands-on in product; mastery of CRM/CS tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or related field.
• GovTech or government agency experience preferred.
• Willingness to travel 25–30% to meet key customers.

Responsibilities

• Own end-to-end success strategy for ~40 customers and align OpenGov’s platform with their legislative goals.
• Build and nurture relationships with Department Heads, City Managers, and Finance Directors.
• Guide customers through significant process changes to ensure deep product adoption and ROI.
• Design and deliver Executive Business Reviews translating usage data into value.
• Monitor portfolio health to mitigate churn and identify expansion opportunities.
• Design programs to maximize adoption of OpenGov across customers.

Skills

SaaS expertise

NRR targets

Strategic thinking

Executive communication

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Business/Public Administration

Tools

Salesforce

Gong

Gainsight

Job description

OpenGov is seeking a Customer Success Manager III in Atlanta to own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner. You will understand goals, challenges, and workflows, navigating complex political landscapes to drive retention and measurable business outcomes.

You’ll influence digital transformation in government by leading strategic initiatives, executive-level communications, and cross-functional advocacy with sales, product, and support teams.