Strategic Public Sector CSM II

OpenGov; Atlanta (GA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Catered lunches

Job summary

OpenGov seeks a Customer Success Manager II in Atlanta to own a portfolio of ~80 customers, driving proactive success and renewals. You will partner with governments to maximize software value, lead executive reviews, and collaborate with Product and Engineering to prioritize customer needs.

This role emphasizes retention, expansion, and data-driven outreach in a fast-paced public sector SaaS environment. You will manage a high-volume book, monitor health scores, and communicate value to

Qualifications

• 1.5+ years in Customer Success or Account Management in SaaS with quota/retention targets.
• Passion for CS and building a sustainable CS career.
• Experience managing a large book of business (50+ accounts).
• Comfort with budgets, renewal contracts, and objections.
• Ability to turn frustrated customers into advocates.
• GovTech exposure is a strong plus for local/state government.

Responsibilities

• Strategic Portfolio Management: own end-to-end lifecycle for customers.
• Risk Mitigation & Retention: identify at-risk accounts and plan renewals.
• Commercial Ownership: manage renewals and pursue expansions.
• Adoption Mastery: conduct regular executive business reviews (EBRs).
• Internal Advocacy: voice of the customer to Product & Engineering teams.
• Process Excellence: contribute to playbooks for churn prevention and onboarding.

Skills

SaaS experience

Quota/retention target

High-volume accounts

Commercial acumen

Resilience & grit

GovTech experience (preferred)

Analytical skills

Job description

OpenGov seeks a Customer Success Manager II in Atlanta to own a portfolio of ~80 customers, driving proactive success and renewals. You will partner with governments to maximize software value, lead executive reviews, and collaborate with Product and Engineering to prioritize customer needs.

This role emphasizes retention, expansion, and data-driven outreach in a fast-paced public sector SaaS environment. You will manage a high-volume book, monitor health scores, and communicate value to