Strategic Client Success Manager II (Public Sector)

Coreforcetech; Atlanta (GA); Hybrid; USD 78,000 - 100,000; Full time

Benefits offered by this job

Hybrid schedule

Lunch program

PTO + floating holiday

Health benefits

Annual bonus

Tuition reimbursement

Career growth

Collaborative culture

Job summary

Coreforce seeks a Client Success Manager II to own the post-implementation lifecycle for Tier 2-4 public-safety agencies, driving adoption, retention, and expansion while coordinating cross-functional teams across Product, Support, Sales and Leadership.

You will build relationships with day-to-day stakeholders and agency leadership, manage renewal planning, monitor account health, and translate product capabilities into measurable outcomes for long-term value realization.

Qualifications

• 5+ years in Client Success or Account Management in SaaS.
• Experience with public-sector, GovTech, or regulated organizations preferred.
• Proven retention and expansion success with complex accounts.
• Strong stakeholder relationship skills and cross-functional coordination.

Responsibilities

• Manage Complex Client Accounts for Tier 2-4 public-safety agencies.
• Build trusted relationships with operational leaders and executives.
• Maintain a regular engagement cadence based on account needs and health.
• Coordinate with Sales, Product, Support and Leadership to resolve issues.
• Drive renewal planning, adoption, and long-term value realization.
• Identify expansion opportunities and coordinate with cross-functional teams.

Skills

Client Success

Account Management

SaaS

Stakeholder Management

Communication

Tools

HubSpot CRM

Job description

Coreforce seeks a Client Success Manager II to own the post-implementation lifecycle for Tier 2-4 public-safety agencies, driving adoption, retention, and expansion while coordinating cross-functional teams across Product, Support, Sales and Leadership.

You will build relationships with day-to-day stakeholders and agency leadership, manage renewal planning, monitor account health, and translate product capabilities into measurable outcomes for long-term value realization.