Strategic Project Manager — Digital & Customer Experience

Washington Metropolitan Area Transit Authority

Fairfax (VA)

On-site

USD 90,000 - 120,000

Full time

12 days ago

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Job summary

WMATA seeks a Project Manager (Non-Technical) to drive strategic initiatives across marketing, customer experience, and digital platforms. You will lead data-driven projects, coordinate with internal teams, and ensure timely delivery of programs from mobile apps to digital fare products.

The role focuses on governance, budgeting, and stakeholder communication to support Metro’s mission and public service goals.

Qualifications

Bachelor's degree required in business administration or related field.

Responsibilities

Performs a wide range of project, program and policy development duties, including conducting detailed issue and data analyses and developing detailed project plans.
Oversees all aspects of a project over the entire life cycle, sets deadlines, assigns responsibilities and tracks progress.
Develops familiarity with project objectives and coordinates strategic plans for assigned programs.
Reviews high-profile inquiries from government officials and the public and coordinates responses as needed.
Assists in development and oversight of departmental policies and outreach initiatives.
Serves as liaison to ensure expeditious resolution of issues and resources for projects.
Develops and implements strategies to address Authority-wide business goals.
Prepares progress reports detailing tasks, payments, delays, and redirections to senior leadership.