Strategic Project Manager – Customer Experience

Washington Metropolitan Area Transit Authority; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Washington Metropolitan Area Transit Authority is seeking a Project Manager (Non-Technical) to lead strategic initiatives that enhance customer experiences across mobile apps, web modernization, and digital fare products. You will coordinate across the Authority to plan, develop, and implement major projects with broad impact on customer interactions.

The role emphasizes data-driven analyses, policy development support, and executive-facing communications while managing budgets and timelines for

Responsibilities

• Performs a wide range of project, programs and policy development duties, including conducting detailed issue and data analyses, framing recommendations and options for executive consideration, developing detailed project and program plans, leading project and program implementation efforts and assessing impacts and results.
• Oversees all aspects of a project over the entire project life-cycle. Sets deadlines, assigns responsibilities, monitors and summarizes progress of project in order to affirm a precise delivery timeframe.
• Develops in-depth familiarity with functional/business scope and project objectives.
• Develops, coordinates and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs.
• Reviews and responds or coordinates responses to high-profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public.
• Assists in the development, implementation and oversight of departmental policies, procedures and policy instructions, regulations, goals, long-range strategies, and outreach initiatives.
• Serves as liaison between offices within or outside of the department to ensure expeditious resolution to issues and provide necessary resources to appropriate customers.
• Develops, implements, and executes strategies, processes, and best practices which effectively address Authority-wide business goals.
• Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays.

Job description

Washington Metropolitan Area Transit Authority is seeking a Project Manager (Non-Technical) to lead strategic initiatives that enhance customer experiences across mobile apps, web modernization, and digital fare products. You will coordinate across the Authority to plan, develop, and implement major projects with broad impact on customer interactions.

The role emphasizes data-driven analyses, policy development support, and executive-facing communications while managing budgets and timelines for