Strategic Project Manager - Digital & Customer Experience

WMATA; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

WMATA seeks a Project Manager (Non-Technical) in Washington, DC to drive strategic marketing and customer experience initiatives. You will lead projects from mobile apps and web modernization to digital fare products, coordinating with multiple teams to deliver technology-enabled customer experiences that affect millions of riders.

The role emphasizes research, data gathering, and guidance for a broad range of programs aligned with the department's mission, including policy development and

Qualifications

• Experience managing cross-functional projects and programs.
• Ability to analyze data and prepare strategic recommendations.
• Strong written and verbal communication skills for executive audiences.

Responsibilities

• Plan and manage strategic projects from initiation to delivery, ensuring on-time and within-budget results.
• Coordinate with internal and external stakeholders to align goals and deliverables.
• Develop, monitor, and report on project budgets and progress to leadership.
• Prepare responses and manage inquiries from government officials and other stakeholders.

Skills

Project management

Data analysis

Policy development

Job description

WMATA seeks a Project Manager (Non-Technical) in Washington, DC to drive strategic marketing and customer experience initiatives. You will lead projects from mobile apps and web modernization to digital fare products, coordinating with multiple teams to deliver technology-enabled customer experiences that affect millions of riders.

The role emphasizes research, data gathering, and guidance for a broad range of programs aligned with the department's mission, including policy development and