Strategic Project Manager - Customer Experience (Transit)

Washington Metropolitan Area Transit Authority; Bowie (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Washington Metropolitan Area Transit Authority (WMATA) is seeking a Project Manager (Non-Technical) to deliver strategic projects that enhance how customers plan trips, manage accounts, access service information, and pay for transit. You will collaborate with multiple teams on initiatives from digital apps to web modernization and digital fare products, impacting millions of interactions yearly.

The role focuses on research, data analysis, and the management of complex programs, including

Qualifications

• Bachelor’s degree in Business Administration, Business Management or related field.
• Seven (7) years of progressively responsible experience analyzing business problems and coordinating business improvement projects in a large-scale organization.
• Demonstrated experience in developing, managing, and implementing complex, high-profile projects and programs.

Responsibilities

• Performs a wide range of project, programs and policy development duties, including conducting detailed issue and data analyses, framing recommendations and options for executive consideration, developing detailed project and program plans, leading project and program implementation efforts and assessing impacts and results.
• Oversees all aspects of a project over the entire project life-cycle. Sets deadlines, assigns responsibilities, monitors and summarizes progress of project in order to affirm a precise delivery timeframe.
• Develops in-depth familiarity with functional/business scope and project objectives.
• Develops, coordinates and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs.
• Reviews and responds or coordinates responses to high-profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public.
• Assists in the development, implementation and oversight of departmental policies, procedures and policy instructions, regulations, goals, long-range strategies, and outreach initiatives.
• Serves as liaison between offices within or outside of the department to ensure expeditious resolution to issues and provide necessary resources to appropriate customers.
• Develops, implements, and executes strategies, processes, and best practices which effectively address Authority-wide business goals.
• Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays.
• Responsible for cost allocation to appropriate projects and for the timely and accurate review and approval of applicable invoices.

Skills

Communication

Project management

Cross-functional collaboration

Problem solving

Data analysis

Education

Bachelor’s degree in Business Administration/Business Management or related field

Tools

PeopleSoft

SAP

Maximo

Trapeze

MS Office/MS Project

Job description

Washington Metropolitan Area Transit Authority (WMATA) is seeking a Project Manager (Non-Technical) to deliver strategic projects that enhance how customers plan trips, manage accounts, access service information, and pay for transit. You will collaborate with multiple teams on initiatives from digital apps to web modernization and digital fare products, impacting millions of interactions yearly.

The role focuses on research, data analysis, and the management of complex programs, including