Strategic Project Manager - Customer Experience & Digital
Washington Metropolitan Area Transit Authority
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Job summary
Washington Metropolitan Area Transit Authority (WMATA) seeks a non-technical Project Manager to drive strategic marketing and digital initiatives that impact millions of riders. You will coordinate across departments to advance mobile apps, web modernization, and digital fare projects while ensuring timely delivery and strong governance.
You will gather data, provide guidance on policy-related projects, manage budgets, and respond to executive inquiries.
Qualifications
- Bachelor’s degree required; seven years’ experience in business improvement or project/program management.
- Experience leading large-scale projects, with strong communication and cross-functional collaboration.
- Knowledge of administration, management, planning and project implementation in a large organization.
Responsibilities
- Oversee projects from concept through delivery, with clear timelines and milestones.
- Coordinate with internal and external stakeholders to ensure timely execution.
- Develop budgets, monitor expenditures, and report progress to leadership.
- Prepare and respond to high-profile inquiries from government officials and the public.
Skills
Education
Tools
Job description
Washington Metropolitan Area Transit Authority (WMATA) seeks a non-technical Project Manager to drive strategic marketing and digital initiatives that impact millions of riders. You will coordinate across departments to advance mobile apps, web modernization, and digital fare projects while ensuring timely delivery and strong governance.
You will gather data, provide guidance on policy-related projects, manage budgets, and respond to executive inquiries.
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