Strategic Program & Operations Director

ServiceSource Inc; St. Louis (MO); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health coverage

Disability Insurance

Retirement plan (401k/403(b))

FSAs/HSAs

Wellness program

Tuition assistance

Paid time off

Résumé du poste

ServiceSource Inc. is seeking an experienced Program Manager to ensure NGA contract performance in areas of productivity, safety, and efficiency, meeting contract standards and customer satisfaction.

You will oversee program operations, finance, invoicing, budgeting, and cost reporting, supervising customer service, QA, document management, purchasing, and contracting functions to sustain excellent service delivery.

Qualifications

• Bachelor’s degree with an engineering discipline required.
• 10+ years of relevant work experience.
• Security clearance and background checks as determined by contract.
• Master’s degree with engineering discipline preferred.
• Professional Engineer certification preferred.

Responsabilités

• Oversee all aspects of assigned programs including planning, budgeting, staffing, and performance.
• Develop programs meeting organizational needs aligned with mission/contract.
• Represent organization in meetings with donors, advocates, media, and stakeholders.
• Set program goals, define KPIs, and track performance to standards.
• Contribute to strategic planning and direction with senior management.
• Drive quality across all operational deliverables.
• Analyze operations for efficiency, timeliness, and cost performance.
• Coordinate work priorities and monitor processes.

Connaissances

Leadership

Communication

Program management

Analytical skills

Team management

Formation

Bachelor’s degree with an engineering discipline

Master’s degree with an engineering discipline

Professional Engineer certification

Outils

Microsoft Office

Description du poste

ServiceSource Inc. is seeking an experienced Program Manager to ensure NGA contract performance in areas of productivity, safety, and efficiency, meeting contract standards and customer satisfaction.

You will oversee program operations, finance, invoicing, budgeting, and cost reporting, supervising customer service, QA, document management, purchasing, and contracting functions to sustain excellent service delivery.