Deputy Program Director, Technical Support

ServiceSource Inc; St. Louis (MO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Disability Insurance

Retirement plan (401k/403(b))

FSAs/HSAs

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource Inc. is seeking an experienced Program Manager to ensure NGA contract performance in areas of productivity, safety, and efficiency, meeting contract standards and customer satisfaction.

You will oversee program operations, finance, invoicing, budgeting, and cost reporting, supervising customer service, QA, document management, purchasing, and contracting functions to sustain excellent service delivery.

Qualifications

• Bachelor’s degree with an engineering discipline required.
• 10+ years of relevant work experience.
• Security clearance and background checks as determined by contract.
• Master’s degree with engineering discipline preferred.
• Professional Engineer certification preferred.

Responsibilities

• Oversee all aspects of assigned programs including planning, budgeting, staffing, and performance.
• Develop programs meeting organizational needs aligned with mission/contract.
• Represent organization in meetings with donors, advocates, media, and stakeholders.
• Set program goals, define KPIs, and track performance to standards.
• Contribute to strategic planning and direction with senior management.
• Drive quality across all operational deliverables.
• Analyze operations for efficiency, timeliness, and cost performance.
• Coordinate work priorities and monitor processes.

Skills

Leadership

Communication

Program management

Analytical skills

Team management

Education

Bachelor’s degree with an engineering discipline

Master’s degree with an engineering discipline

Professional Engineer certification

Tools

Microsoft Office

Job description

Job Summary

Responsible to ensure the effectiveness of the NGA contract in the areas of performance, productivity, safety, and efficiency to the standards of the contract and to the satisfaction of the customer. Market and monitor human service delivery, as well as provide all reports to funding agencies and corporate divisions. Sustain and improve organization business operations and direct teams maintaining work control, finance, invoicing, budgeting, and cost reporting systems. Directly supervise customer service functions, business operations, Quality Control, Document Management, purchasing and contracting functions.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Responsible for all aspects of assigned programs, including planning, budgeting, staffing, and performance.
• Develop programs that meet the needs of the organization’s target population and that are in alignment with the organization’s stated mission or contract.
• Represents the organization in meetings with donors, advocates, the media, members of the community, or contract.
• Establishes program goals, defines key performance matrix, and tracks program performance by ensuring all services provided are in compliance with applicable standards and regulations.
• Contributes to strategic planning, direction and goal setting for the department or function in collaboration with senior management.
• Drive quality into all operational deliverables.
• Perform operational analysis of each job to include efficiency, effectiveness, timely completion, financial performance and overall customer satisfaction.
• Coordinates work priorities and monitors methods and procedures of program.
• Maintain complete contract awareness to be able to seamlessly perform Program Manager duties as required.
• Perform other job related duties as assigned.

Qualifications

• Bachelor’s degree with an engineering discipline.
• 10+ years of relevant work experience.
• Security Clearance and background check requirements, if applicable are determined by the contract.
• Certain classes or certification requirements will be determined by the contract.
• Preferred: Master’s degree with an engineering discipline.
• Preferred: Professional Engineer certification strongly.

Knowledge, Skills, and Abilities

• Advanced proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• Strong organizational skills, detail oriented, and self-directed individual who is a team player.
• Must have excellent oral/verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Excellent organizational and leadership skills.
• Thorough understanding of project/program management techniques and methods.
• Excellent knowledge of performance evaluation techniques and key matrix.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.

Work Environment

While performing the duties this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.