Strategic Program Manager, Owner Lifecycle & Retention

Travel + Leisure Co.; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability coverage

Paid time off and holidays

Volunteer time off

Wellness program

Job summary

Travel + Leisure Co. is seeking a Program Manager, Owner Lifecycle & Retention in Orlando to drive cross-functional execution of the enterprise strategy.

You will reduce first-year owner cancellations, improve retention, and coordinate across Sales, Onboarding, Services, Finance, and Digital teams. You will translate strategic recommendations into implementable workplans, manage dependencies, and ensure leadership has a clear view of progress and impact.

Qualifications

• Bachelor's degree in Business, Operations or related field preferred.
• Proven experience with enterprise-level owner lifecycle and retention initiatives.
• Experience coordinating cross-functional programs without direct authority.

Responsibilities

• Own and maintain the integrated Owner Retention and Cancellation Reduction roadmap.
• Translate recommendations into executable projects with clear handoffs.
• Coordinate cross-functional dependencies and escalate impediments.
• Govern governance, reporting and risk management with leadership.
• Provide concise leadership updates on deployments, progress and impact.
• Partner with Technology, Legal, Compliance, Finance and field leadership.

Skills

Cross-functional leadership

Executive communication

Program and project management

Strategic planning

Stakeholder management

Analytical decision making

Education

Bachelor’s degree in Business/Operations or related field

High School diploma or equivalent

Tools

Microsoft Office (PowerPoint, Excel)

Collaboration platforms (PM tools)

Job description

Travel + Leisure Co. is seeking a Program Manager, Owner Lifecycle & Retention in Orlando to drive cross-functional execution of the enterprise strategy.

You will reduce first-year owner cancellations, improve retention, and coordinate across Sales, Onboarding, Services, Finance, and Digital teams. You will translate strategic recommendations into implementable workplans, manage dependencies, and ensure leadership has a clear view of progress and impact.