On-Site Owner Onboarding Lead & Retention Coach

Travel + Leisure Co.; Fort Lauderdale (FL); On-site; USD 80,000 - 105,000; Full time

Job summary

Travel + Leisure Co. seeks an Owner Onboarding Manager to lead the sales site Owner Onboarding Team, provide leadership and training, and partner with site leaders to identify compliance and retention opportunities. The role includes presenting certifications and auditing processes with the Owner Onboarding Team.

The position requires Bachelor degree or equivalent experience, strong communication, and the ability to manage multiple tasks with a high degree of autonomy.

Qualifications

• Bachelor degree or equivalent and related experience.
• Strong communication and interpersonal skills.
• Ability to coach, lead and develop a team.
• Experience with retention and compliance processes preferred.

Responsibilities

• Hire, train and manage team to reflect company culture and goals.
• Monitor performance, conduct reviews and oversee payroll and compliance.
• Develop and implement OKR-based operational plans.
• Provide post-sale customer service for retention and OE scores.
• Collaborate with directors and sales teams on initiatives.

Skills

Prioritization & planning

Influencing skills

Verbal & written communication

Multi-task management

Conflict management

Contract standards

Product knowledge (T+L)

Relationship building

Education

Bachelor degree or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint, Teams)

Job description

Travel + Leisure Co. seeks an Owner Onboarding Manager to lead the sales site Owner Onboarding Team, provide leadership and training, and partner with site leaders to identify compliance and retention opportunities. The role includes presenting certifications and auditing processes with the Owner Onboarding Team.

The position requires Bachelor degree or equivalent experience, strong communication, and the ability to manage multiple tasks with a high degree of autonomy.