Strategic Program Manager — Key Client Partnerships

Fooda; Memphis (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Stock options

Health benefits

401k match

Parental leave

FSA

Laptop provided

Lunch program

Job summary

Fooda is seeking a Program Manager to lead the success of our largest client partnerships. This onsite role oversees day-to-day operations across multiple locations, strengthening relationships, driving account growth, and delivering an exceptional client and consumer experience.

You’ll own execution across locations, leverage data-driven insights to inform decisions, and collaborate with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support.
• Proactive relationship building with ability to deliver strategic value.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs and drive high satisfaction.
• Coordinate Quarterly Business Reviews with stakeholders to align goals and insights.
• Analyze and track key metrics to identify trends, risks, and growth opportunities; present recommendations.
• Identify and coordinate upsell and expansion opportunities within the client portfolio.
• Collaborate with Sales, Restaurant Partnerships, and Market Operations to exceed expectations.
• Hire, train, and oversee onsite support staff across portfolio locations.
• Develop scalable processes to achieve operational success.
• Monitor account-level financial health, receivables/payables, and resolve issues promptly.
• Available to work onsite daily, Monday-Friday, 9:00 am-5:00 pm, 40 hours/week.

Skills

Account management

Operations

Data analysis

Leadership

Communication

Tools

Excel

Job description

Fooda is seeking a Program Manager to lead the success of our largest client partnerships. This onsite role oversees day-to-day operations across multiple locations, strengthening relationships, driving account growth, and delivering an exceptional client and consumer experience.

You’ll own execution across locations, leverage data-driven insights to inform decisions, and collaborate with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.