Strategic Client Ops Manager – Onsite (Temple, TX)

Fooda; Temple (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & stock options

Health, dental & vision

401(k) with company match

Parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch

Job summary

Fooda is seeking a Program Manager to lead the success of our largest client partnerships in Temple, TX. You will own day-to-day operations across multiple locations, drive account growth, and ensure an exceptional client and consumer experience.

This hands-on, onsite role blends operations oversight, stakeholder coordination, and data-driven decision making, with responsibility for execution across locations and ongoing strategic insights.

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support in a service, hospitality, or tech-enabled environment.
• Proactive relationship builder who anticipates client needs and adds strategic value.
• Data-driven with ability to pull insights from dashboards and KPIs to inform decisions.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication and high satisfaction.
• Coordinate Quarterly Business Reviews with internal and external stakeholders to align on goals and insights.
• Analyze usage metrics to identify trends, risks, and growth opportunities and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations.
• Manage hiring, training, and day-to-day oversight of onsite support staff.
• Develop and improve scalable processes to achieve operational success.
• Monitor and manage account-level financial health including receivables/payables.

Skills

Account management

Operations management

Multi-location support

Data analysis

Stakeholder communication

Leadership

Excel

Cross-functional collaboration

Tools

Excel

Internal tools

Job description

Fooda is seeking a Program Manager to lead the success of our largest client partnerships in Temple, TX. You will own day-to-day operations across multiple locations, drive account growth, and ensure an exceptional client and consumer experience.

This hands-on, onsite role blends operations oversight, stakeholder coordination, and data-driven decision making, with responsibility for execution across locations and ongoing strategic insights.