Onsite Program Manager - Client Ops & Growth

Fooda; St. Louis (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Stock options

Health, dental and vision plans

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program

Challenging work experience

Job summary

Fooda is seeking a Program Manager to lead the success of our largest client partnerships across a portfolio of locations, including onsite leadership and cross-functional collaboration. You will own day-to-day operations, coordinate with Sales and Restaurant Partnerships, and guide teams to deliver exceptional client and consumer experiences.

The role emphasizes data-driven decisions, proactive relationship management, and accountable leadership across locations, with a strong focus on

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support.
• Proactive relationship builder who delivers strategic value.
• Data-driven with ability to pull insights from usage reports and KPIs.
• Strong communication skills and ability to coordinate stakeholders at all levels.

Responsibilities

• Own the operational performance of a portfolio of locations.
• Serve as primary day-to-day contact for client needs and ensure high satisfaction.
• Coordinate Quarterly Business Reviews with internal and external stakeholders.
• Analyze metrics to identify trends, risks, and growth opportunities; present recommendations.
• Identify upsell and expansion opportunities within the client portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations.
• Manage onsite support staff and ensure alignment with Fooda standards.
• Develop scalable processes and monitor account-level financial health.

Skills

Relationship building

Data analysis

Excel

Cross-functional collaboration

Stakeholder management

Tools

Excel

Dashboards

Job description

Fooda is seeking a Program Manager to lead the success of our largest client partnerships across a portfolio of locations, including onsite leadership and cross-functional collaboration. You will own day-to-day operations, coordinate with Sales and Restaurant Partnerships, and guide teams to deliver exceptional client and consumer experiences.

The role emphasizes data-driven decisions, proactive relationship management, and accountable leadership across locations, with a strong focus on