Strategic Accounts Leader - Field-Based Growth & Ops

Fooda; Atlanta (GA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

401k with match

Parental leave

Flexible spending accounts

Company laptop

Daily lunch program

Job summary

Fooda in the United States is seeking a Strategic Account Manager to lead the success of the company’s largest client partnerships. You will own outcomes, drive growth, and partner with onsite teams to ensure high-quality execution across locations, with about 35% travel.

You will be the primary client contact, conduct business reviews, analyze data, identify risks and opportunities, and collaborate cross-functionally to deliver a cohesive client experience.

Qualifications

• 4–6 years of experience in strategic account management, client operations, or multi-location support.
• Ability to travel regionally and spend time onsite with clients and teams.
• Strong data-driven mindset using metrics, dashboards, and reporting to guide decisions.

Responsibilities

• Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
• Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
• Maintain a regular onsite presence across your portfolio, using time in the field to build relationships and support teams.
• Lead Client Business Reviews, aligning internal teams and client stakeholders around performance and strategy.
• Analyze operational, financial, and usage data to identify trends, risks, and opportunities and translate insights into recommendations.
• Identify upsell and expansion opportunities within existing client portfolios, collaborating with Sales and Operations.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance.
• Provide guidance to onsite resources to ensure clear roles and consistent standards.
• Drive continuous improvement by identifying process gaps and scaling opportunities.
• Monitor account-level financial health and escalate risks or opportunities as needed.

Skills

Strategic account management

Client relationship

Data-driven decisions

On-site client support

Cross-functional collaboration

Executive communication

Travel readiness

Tools

Excel

Job description

Fooda in the United States is seeking a Strategic Account Manager to lead the success of the company’s largest client partnerships. You will own outcomes, drive growth, and partner with onsite teams to ensure high-quality execution across locations, with about 35% travel.

You will be the primary client contact, conduct business reviews, analyze data, identify risks and opportunities, and collaborate cross-functionally to deliver a cohesive client experience.