Strategic Product Operations Leader for Data & AI Platform

Cacheflow; San Francisco (CA); On-site; USD 200,000 - 275,000; Full time

Job summary

Databricks is seeking a Senior Staff Product Operations Manager to architect the internal operational ecosystem, embedding in Engineering to align product investment with long-term commercial strategy and GTM acceleration. You will design high-fidelity frameworks that allow the engineering organization to stay agile while ensuring that product investments are data-driven and aligned with business goals.

This role requires deep data fluency, strategic thinking, and the ability to translate

Qualifications

• 9+ years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
• Bachelor’s degree in a technical, mathematical, or analytical field; an MBA is highly preferred.
• Experience designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
• Expert-level ability to navigate large, complex datasets using SQL-based tools and BI platforms to drive strategic decision-making.
• Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
• Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

Responsibilities

• Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
• Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
• Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
• Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
• Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
• Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

Skills

SQL

BI platforms

Cross-functional leadership

Education

Bachelor’s degree in a technical, mathematical, or analytical field

MBA (preferred)

Tools

Salesforce

Zendesk

Jira

Looker/Tableau

Job description

Databricks is seeking a Senior Staff Product Operations Manager to architect the internal operational ecosystem, embedding in Engineering to align product investment with long-term commercial strategy and GTM acceleration. You will design high-fidelity frameworks that allow the engineering organization to stay agile while ensuring that product investments are data-driven and aligned with business goals.

This role requires deep data fluency, strategic thinking, and the ability to translate