Process Design & Transformation Lead

Bank of America; Newark (DE); On-site; USD 120,000 - 190,000; Full time

Job summary

Bank of America is seeking a Process Design Manager to lead process improvement and transformation initiatives across enterprise programs. You will partner with executives to drive continuous improvement, apply design thinking, and ensure governance and change management are embedded in initiatives.

The role emphasizes collaboration across business and technology, with a focus on delivering measurable improvements in productivity, customer outcomes, and operational efficiency within an in‑office

Qualifications

• Defines and maintains Business Objects.
• Process integration, operations, or technology enablement.
• Experience collaborating well and influencing senior executives.
• Background in agile delivery and software testing.
• Ability to communicate fluently across business and technology domains.
• Excellent communication and stakeholder management skills.

Responsibilities

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability.
• Oversees partnerships with support organizations and LOB partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities.
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long‑term strategic goals.
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB.
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders.

Skills

Communication

Stakeholder management

Agile delivery

Business Objects

Education

MBA

Computer Science

Tools

Business Objects

Job description

Bank of America is seeking a Process Design Manager to lead process improvement and transformation initiatives across enterprise programs. You will partner with executives to drive continuous improvement, apply design thinking, and ensure governance and change management are embedded in initiatives.

The role emphasizes collaboration across business and technology, with a focus on delivering measurable improvements in productivity, customer outcomes, and operational efficiency within an in‑office