Process Design & Transformation Manager

Bank of America; Greensboro (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America is seeking a Process Design Manager to lead transformation initiatives across operations, driving continuous improvement and strong governance. You will partner with executives to align process design with strategic goals and measure impact on productivity and customer outcomes.

The role emphasizes collaboration with business and technology teams, adherence to enterprise change management standards, and delivering scalable solutions that support long-term growth and operational

Qualifications

• Defines and maintains Business Objects.
• Process integration, operations, or technology enablement.
• Experience collaborating well and influencing senior executives.
• Background in agile delivery and software testing.
• Ability to communicate fluently across business and technology domains.
• Excellent communication and stakeholder management skills.

Responsibilities

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability.
• Oversees partnerships with support organizations and LOB partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities.
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long‑term strategic goals.
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB.
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders.
• Translate operational needs into reusable capability patterns across business functions (from the LOB Job Description).

Skills

Business Process Analysis

Continuous Improvement

Process Design

Process Management

Process Performance Measurement

Conflict Management

Critical Thinking

Program Management

Scenario Planning and Analysis

Strategic Thinking

Decision Making

Drives Engagement

Relationship Building

Education

MBA

Bachelor's degree in CS/Data Science/Enterprise Architecture

Job description

Bank of America is seeking a Process Design Manager to lead transformation initiatives across operations, driving continuous improvement and strong governance. You will partner with executives to align process design with strategic goals and measure impact on productivity and customer outcomes.

The role emphasizes collaboration with business and technology teams, adherence to enterprise change management standards, and delivering scalable solutions that support long-term growth and operational