Strategic Presales Service Architect | Remote UK

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Pension Scheme

Private medical cover

Income Protection

Life Assurance

25 days paid leave

Flex benefits program

Job summary

United States Digital Space LLC is seeking a Presales Service Architect to design competitive managed service solutions and operating models for complex opportunities. You will work across cloud, infrastructure, digital workplace, applications, and security services, coordinating with multidisciplinary bid teams to ensure operationally sustainable outcomes.

You will lead workshops, develop service narratives and bid content, and partner with delivery, commercial, finance, and security teams to

Qualifications

• Experience designing complex end-to-end managed service and outsourcing solutions.
• Strong knowledge of ITIL principles and service operating models, governance, and SL frameworks.
• Experience defining service transition, mobilisation, onboarding, knowledge transfer, and operational readiness approaches.
• Ability to support complex bids through service costing, resource modelling, risk assessment, proposal development, and solution presentations.
• Strong communication, facilitation, and workshop leadership to explain complex service concepts to technical and executive audiences.

Responsibilities

• Design end-to-end managed service solutions and future-state operating models.
• Define service management, support, governance, transition, and transformation approaches.
• Lead customer discovery sessions and service design workshops.
• Develop bid content, service narratives, proposals, and executive presentations.
• Create resource models, operational assumptions, service cost models, and risk assessments.
• Collaborate with technical, delivery, commercial, finance, legal, and security teams.
• Ensure solutions meet customer, contractual, security, regulatory, and governance requirements.
• Support operational readiness, service mobilisation, assurance, and continual improvement.

Skills

Service Architecture

Managed Services

ITIL

Transition & Transformation

Commercial & Bid Experience

Senior Stakeholder Engagement

Education

ITIL

SIAM

TOGAF

PRINCE2

ISO 20000

ISO 27001

Lean Six Sigma

Job description

United States Digital Space LLC is seeking a Presales Service Architect to design competitive managed service solutions and operating models for complex opportunities. You will work across cloud, infrastructure, digital workplace, applications, and security services, coordinating with multidisciplinary bid teams to ensure operationally sustainable outcomes.

You will lead workshops, develop service narratives and bid content, and partner with delivery, commercial, finance, and security teams to