Presales Service Architect (Remote Home, GB)

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Pension Scheme

Private medical cover

Income Protection

Life Assurance

25 days paid leave

Flex benefits program

Job summary

United States Digital Space LLC is seeking a Presales Service Architect to design competitive managed service solutions and operating models for complex opportunities. You will work across cloud, infrastructure, digital workplace, applications, and security services, coordinating with multidisciplinary bid teams to ensure operationally sustainable outcomes.

You will lead workshops, develop service narratives and bid content, and partner with delivery, commercial, finance, and security teams to

Qualifications

• Experience designing complex end-to-end managed service and outsourcing solutions.
• Strong knowledge of ITIL principles and service operating models, governance, and SL frameworks.
• Experience defining service transition, mobilisation, onboarding, knowledge transfer, and operational readiness approaches.
• Ability to support complex bids through service costing, resource modelling, risk assessment, proposal development, and solution presentations.
• Strong communication, facilitation, and workshop leadership to explain complex service concepts to technical and executive audiences.

Responsibilities

• Design end-to-end managed service solutions and future-state operating models.
• Define service management, support, governance, transition, and transformation approaches.
• Lead customer discovery sessions and service design workshops.
• Develop bid content, service narratives, proposals, and executive presentations.
• Create resource models, operational assumptions, service cost models, and risk assessments.
• Collaborate with technical, delivery, commercial, finance, legal, and security teams.
• Ensure solutions meet customer, contractual, security, regulatory, and governance requirements.
• Support operational readiness, service mobilisation, assurance, and continual improvement.

Skills

Service Architecture

Managed Services

ITIL

Transition & Transformation

Commercial & Bid Experience

Senior Stakeholder Engagement

Education

ITIL

SIAM

TOGAF

PRINCE2

ISO 20000

ISO 27001

Lean Six Sigma

Job description

the company is the the company Group brand dedicated to AI-powered, secure, end-to-end digital services. the company designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, the company helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. the company also provides consulting and advisory services through its the company Amplify brand.A trusted partner in operating complex and mission-critical environments, the company supports organizations across highly regulated and sovereign contexts.

About the company GroupAtos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - the company for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, the company Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. the company Group is listed on Euronext Paris.

About the Opportunity

The Presales Service Architect is a strategic, customer-facing role within the the company UK&I Solutioning and Architecture community. You will design competitive, commercially viable, and operationally deliverable managed service solutions for complex customer opportunities.

Working within multidisciplinary bid and pursuit teams, you will translate customer requirements into comprehensive service models covering transition, operations, governance, performance, and continual improvement. Acting as the link between customers, technical architects, delivery teams, commercial functions, and service management teams, you will ensure that solutions are operationally sustainable and aligned with measurable business outcomes.

Why Join Us?

As a Presales Service Architect, you will play a key role in shaping complex managed service and digital transformation opportunities for some of the UK&I's largest organisations. Working across cloud, infrastructure, digital workplace, applications, and security services, you will design innovative service operating models that deliver measurable business outcomes and long-term value for customers. You'll gain exposure to a diverse range of industries, technologies, and business challenges, ensuring continuous professional development and learning. At the same time, you'll collaborate with a highly experienced community of Solution Architects, Enterprise Architects, Cloud Architects, Security Architects, and Delivery Leaders, helping to shape strategic bids and transformation programmes from concept through to successful delivery.

Skills We Cannot Go Without

• Service Architecture & Managed Services: Proven experience designing complex end-to-end managed service and outsourcing solutions.
• ITIL & Operating Model Expertise: Strong knowledge of ITIL principles and experience creating service operating models, governance frameworks, support structures, and service-level frameworks.
• Transition & Transformation: Experience defining service transition, mobilisation, onboarding, knowledge transfer, and operational readiness approaches.
• Commercial & Bid Experience: Ability to support complex bids through service costing, resource modelling, risk assessment, proposal development, and solution presentations.
• Senior Stakeholder Engagement: Strong communication, facilitation, and workshop leadership skills, with the ability to explain complex service concepts to technical and executive audiences.

Key Responsibilities

• Design end-to-end managed service solutions and future-state operating models.
• Define service management, support, governance, transition, and transformation approaches.
• Lead customer discovery sessions and service design workshops.
• Develop bid content, service narratives, proposals, and executive presentations.
• Create resource models, operational assumptions, service cost models, and risk assessments.
• Collaborate with technical, delivery, commercial, finance, legal, and security teams.
• Ensure solutions meet customer, contractual, security, regulatory, and governance requirements.
• Support operational readiness, service mobilisation, assurance, and continual improvement.

Desirable Experience

• Experience within Central Government, Local Government, Defence, Financial Services, Utilities, Healthcare, Retail, or other commercial enterprise environments.
• Knowledge of SIAM, DevOps, Agile, product-centred delivery, and multi-supplier operating models.
• Experience designing services across cloud, infrastructure, applications, security, and digital workplace environments.
• ITIL, SIAM, TOGAF, PRINCE2, MSP, COBIT, Agile, ISO 20000, ISO 27001, or Lean Six Sigma certification.
• Experience contributing to contractual schedules, statements of work, service-level frameworks, and responsibility assignment models

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Note: This role is UK-based and offers a remote working opportunity, with occasional UK domestic travel as required. The successful candidate should hold or be capable of obtaining Security Clearance to work with UK public sector organisations.

Diversity, Equity & Inclusion

Here at the company, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox -

Here at the company, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

the company is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.