Strategic Post-Sales Customer Success Manager

Refinitiv; Eagan (MN); Hybrid; USD 93,100 - 172,900; Full time

Benefits offered by this job

Flexible vacation

Mental health days off

Comprehensive health benefits

401k plan with company match

Tuition reimbursement

Job summary

Refinitiv is seeking a Customer Success Manager - Open Coverage who will manage post-sale relationships for a portfolio of customers in Minnesota. This role focuses on driving product adoption, monitoring customer health, and collaborating with internal teams for renewals and upsells. The ideal candidate will possess strong relationship-building skills, a customer-centric mindset, and relevant experience within a SaaS environment. This position offers a hybrid work model and industry-competitive benefits including flexible vacation and mental health days.

Qualifications

• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• Ability to manage a portfolio of accounts with varying needs.
• Organized and proactive approach to customer management.

Responsibilities

• Manage post-sale relationships for a portfolio of accounts.
• Drive product adoption and monitor customer health.
• Collaborate with Account Specialists on renewals and upsell opportunities.

Skills

Relationship Building

Customer-Centric Mindset

Communication Skills

CRM Proficiency

Education

Bachelor’s degree in Business, Marketing, Communication, or related field

Tools

CRM Software

Job description

Refinitiv is seeking a Customer Success Manager - Open Coverage who will manage post-sale relationships for a portfolio of customers in Minnesota. This role focuses on driving product adoption, monitoring customer health, and collaborating with internal teams for renewals and upsells. The ideal candidate will possess strong relationship-building skills, a customer-centric mindset, and relevant experience within a SaaS environment. This position offers a hybrid work model and industry-competitive benefits including flexible vacation and mental health days.