Hybrid CS Manager – Open Coverage, Retention & Upsell

Thomson Reuters; Eagan (MN); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible vacation

Career Development and Growth

Industry Competitive Benefits

Social Impact opportunities

Job summary

Thomson Reuters is seeking a Customer Success Manager - Open Coverage to manage post-sale relationships for a portfolio of customers. This role involves driving product adoption, monitoring customer health, and collaborating with internal teams on renewals and upsells. The ideal candidate will have a Bachelor’s degree and 1-3 years of SaaS experience, along with strong relationship-building skills and a customer-centric mindset. The company offers a hybrid work model and comprehensive benefits.

Qualifications

• 1-3 years in Customer Success, Account Management, or similar role within a SaaS company.

Responsibilities

• Manage post-sale relationships for a portfolio of accounts.
• Drive product adoption, usage, and customer satisfaction.
• Monitor customer health and address risks before they escalate.
• Collaborate with Account Specialists on renewals and upsell opportunities.

Skills

Strong relationship-building and communication skills

Customer-centric mindset

Proficiency in CRM and Customer Success platforms

Organized and proactive

Education

Bachelor's degree in Business, Marketing, Communication, or related field

Job description

Thomson Reuters is seeking a Customer Success Manager - Open Coverage to manage post-sale relationships for a portfolio of customers. This role involves driving product adoption, monitoring customer health, and collaborating with internal teams on renewals and upsells. The ideal candidate will have a Bachelor’s degree and 1-3 years of SaaS experience, along with strong relationship-building skills and a customer-centric mindset. The company offers a hybrid work model and comprehensive benefits.