Strategic Customer Success Manager – Open Coverage

Thomson Reuters; Eagan (MN); Hybrid; USD 93,100 - 172,900; Full time

Benefits offered by this job

Hybrid Work Model

Flexible Work-Life Balance

Career Development Opportunities

Comprehensive Benefits Package

Social Impact Initiatives

Job summary

Thomson Reuters is seeking a Customer Success Manager - Open Coverage to own the post-sale relationship for a portfolio of customers in Eagan, Minnesota. In this role, you will ensure customers achieve measurable value and remain engaged throughout their lifecycle while driving product adoption and monitoring customer health.

Your responsibilities include managing renewals, upselling opportunities, and collaborating with internal teams to support clients. The ideal candidate will have a bachelor’s degree and 1-3 years of relevant experience in a SaaS environment.

Qualifications

• 1-3 years in Customer Success or Account Management within a SaaS company.
• Ability to manage a portfolio of accounts with varying needs.
• Strong relationship-building and communication skills.

Responsibilities

• Manage post-sale relationships for a portfolio of accounts.
• Drive product adoption and usage for customer satisfaction.
• Monitor customer health and address risks proactively.

Skills

Relationship building

Communication skills

Customer-centric mindset

Data-driven decision making

Proficiency in CRM

Education

Bachelor’s degree in Business, Marketing, Communication, or related field

Tools

CRM systems

Customer Success platforms

Job description

Thomson Reuters is seeking a Customer Success Manager - Open Coverage to own the post-sale relationship for a portfolio of customers in Eagan, Minnesota. In this role, you will ensure customers achieve measurable value and remain engaged throughout their lifecycle while driving product adoption and monitoring customer health.

Your responsibilities include managing renewals, upselling opportunities, and collaborating with internal teams to support clients. The ideal candidate will have a bachelor’s degree and 1-3 years of relevant experience in a SaaS environment.