Customer Success Manager - Remote-Ready & Growth-Focused

Refinitiv; Eagan (MN); Hybrid; USD 93,100 - 172,900; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Tuition reimbursement

Employee incentive programs

Job summary

Refinitiv is seeking a Customer Success Manager to enhance customer retention and drive performance through tailored engagement. Responsibilities include defining customer success, tracking progress, and leveraging technology tools like Salesforce.

The ideal candidate will have over 8 years of experience, including indirect tax, and possess strong problem-solving and communication skills. Join us in making a real impact!

Qualifications

• 8+ years of professional experience, with a minimum of 3 years in customer success.
• Indirect Tax experience preferred.
• Experience with SaaS implementations and ERP applications is a plus.

Responsibilities

• Partner with customers to define success and track progress.
• Monitor customer health by tracking usage data.
• Identify and activate commercial growth opportunities.

Skills

Customer Success

Business Acumen

Problem-solving

Salesforce

Communication Skills

Education

4-year college degree

Master's degree or equivalent preferred

Tools

Salesforce

Gainsight

Job description

Refinitiv is seeking a Customer Success Manager to enhance customer retention and drive performance through tailored engagement. Responsibilities include defining customer success, tracking progress, and leveraging technology tools like Salesforce.

The ideal candidate will have over 8 years of experience, including indirect tax, and possess strong problem-solving and communication skills. Join us in making a real impact!