Strategic Customer Success & Growth Manager

Sellsig; Minnesota; On-site; USD 70,000 - 100,000; Full time

Job summary

Sellsig in Minnesota is looking for a customer success professional to own the customer relationship from onboarding to renewal. You'll drive adoption, retention, and expansion across accounts, ensuring teams achieve first value quickly.

The ideal candidate will have over 3 years of experience in B2B SaaS, exceptional communication skills, and the ability to connect product usage to business outcomes. The role involves proactive check-ins and collaboration with sales for renewals and expansions.

Qualifications

• 3+ years in customer success or account management in B2B SaaS.
• Track record driving adoption, retention, and expansion.
• Strong relationship and communication skills; calm under pressure.

Responsibilities

• Own onboarding, adoption, retention, and expansion across a book of accounts.
• Get teams to first value fast and keep them there with proactive check-ins.
• Be the voice of the customer internally; surface patterns to product and CS.

Skills

Customer success

Account management

Relationship building

Data analysis

Proactive communication

Tools

CRM platforms

CS platforms

Job description

Sellsig in Minnesota is looking for a customer success professional to own the customer relationship from onboarding to renewal. You'll drive adoption, retention, and expansion across accounts, ensuring teams achieve first value quickly.

The ideal candidate will have over 3 years of experience in B2B SaaS, exceptional communication skills, and the ability to connect product usage to business outcomes. The role involves proactive check-ins and collaboration with sales for renewals and expansions.