Strategic Portfolio Leader, Program Management

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 180,000 - 282,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision insurance

401(k) with employer contributions

PTO and holidays

Job summary

ConnectiveRx is seeking an experienced Vice President, Program Management to lead executive client relationships and drive strategic program outcomes across the client portfolio. This role requires coordinating governance, risk management, and financial stewardship while ensuring proactive management of high-risk accounts.

You will guide senior leaders, optimize delivery, and influence cross-functional teams to achieve client satisfaction, renewals, and growth.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Management, Marketing, Communications, Management Information Systems, or a related field, or equivalent relevant professional experience required.
• MBA or other advanced degree preferred.
• Relevant project, program, operational, or leadership certification preferred.

Responsibilities

• Owns executive-level relationship health across assigned client portfolios, ensuring strategic and high-risk accounts have the appropriate level of executive engagement, governance, and relationship management.
• Holds Senior Directors accountable for proactive management of client relationships and escalations, including early identification of concerns, timely communication, clear ownership, and resolution before issues materially affect client confidence, delivery, or financial performance.
• Requires a structured assessment and recovery plan for material client escalations, including defined business and client impact, root cause, corrective and preventive actions, accountable owners, target dates, communication plans, and measurable criteria for resolution. Monitor significant escalations through closure and validate that corrective actions are sustained.
• Coaches and challenges Senior Directors on complex executive client matters, including difficult client conversations, service recovery, expectation management, contractual or delivery concerns, and decisions that could materially affect the long-term client relationship.
• Represents Program Management in executive client governance and strategic meetings when portfolio significance, client risk, growth opportunity, or decision-making requirements warrant VP-level participation.

Skills

Executive leadership

Communication

Presentation

Influence

Education

Bachelor's degree

MBA

Leadership certification

Job description

ConnectiveRx is seeking an experienced Vice President, Program Management to lead executive client relationships and drive strategic program outcomes across the client portfolio. This role requires coordinating governance, risk management, and financial stewardship while ensuring proactive management of high-risk accounts.

You will guide senior leaders, optimize delivery, and influence cross-functional teams to achieve client satisfaction, renewals, and growth.