Remote Senior Director, Portfolio Leader

Concentrix CVG Customer Management Group Inc.; Texas; Hybride; USD 152 000 - 190 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Résumé du poste

Concentrix CVG Customer Management Group Inc. seeks a Sr Director-Portfolio Leader to manage high-value accounts, develop portfolio strategy, and drive growth with executive-level clients.

The role emphasizes governance, risk management, and proven leadership in a complex client environment. The position requires a strong track record in strategic account management, relationship building at the CIO/CTO/CXO level, and ability to translate business opportunities into actionable roadmaps.

Qualifications

• Bachelor’s degree required.
• 8+ years in account management or client relationships preferred.
• Experience with BPO/tech services a plus.

Responsabilités

• Builds and maintains strong, long-term client relationships with assigned accounts.
• Develops strategic account plans addressing whitespace, cross-selling and upselling.
• Aligns Concentrix technology solutions with client opportunities and strategy.
• Monitors account performance and reports progress to Portfolio Leaders.
• Collaborates with Client Success and Technology Solutions teams to ensure high-quality service.

Connaissances

Client relationships

Strategic account planning

C-level engagement

Data analysis

CRM experience (Salesforce)

Formation

Bachelor’s degree in Business Administration, Marketing, or related field

Outils

Salesforce

Description du poste

Concentrix CVG Customer Management Group Inc. seeks a Sr Director-Portfolio Leader to manage high-value accounts, develop portfolio strategy, and drive growth with executive-level clients.

The role emphasizes governance, risk management, and proven leadership in a complex client environment. The position requires a strong track record in strategic account management, relationship building at the CIO/CTO/CXO level, and ability to translate business opportunities into actionable roadmaps.