Remote Strategic Client Programs Lead

Lyric; San Juan (PR); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric seeks a Strategic Client Programs Lead to drive post-sales programs for strategic clients, aligning goals with cross-functional teams across Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery. The role focuses on governance, risk, and value realization to optimize client adoption and outcomes.

The role requires senior program leadership, coordinating priorities, and escalating decisions through governance channels to ensure commitments are met and value is

Qualifications

• Seven years or more of program management, client success, or related work experience.
• Experience managing detailed plans and reporting for cross-functional initiatives.
• Ability to lead through influence with executive stakeholders.
• Experience coordinating across product, clinical, analytics, and ops teams.

Responsibilities

• Develop and maintain an integrated program plan with milestones and owners.
• Translate client objectives into coordinated work across teams.
• Track progress and escalate decisions as needed.
• Coordinate planning across workstreams and dependencies.
• Maintain both program-level and execution-level views for governance.

Skills

Program management

Client success

PMO

Executive stakeholders

Cross-functional leadership

Job description

Lyric seeks a Strategic Client Programs Lead to drive post-sales programs for strategic clients, aligning goals with cross-functional teams across Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery. The role focuses on governance, risk, and value realization to optimize client adoption and outcomes.

The role requires senior program leadership, coordinating priorities, and escalating decisions through governance channels to ensure commitments are met and value is