Strategic Portfolio Growth Director

Concentrix; Austin (TX); On-site; USD 152,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

Concentrix is seeking an experienced Senior Account Manager in Austin, TX to lead strategic account growth, manage client relationships, and drive cross-sell and up-sell opportunities across the technology services and BPO sectors.

You will develop and execute portfolio plans, align Concentrix solutions with client business goals, and maintain governance structures with executive stakeholders to ensure profitable outcomes and exceptional client satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3–5 years of experience in account management or client relationship management.
• Strong communication and interpersonal skills.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.

Responsibilities

• Develops sustainable, profitable strategic account plans addressing whitespace, cross-selling and up-selling opportunities.
• Maintains long-term relationships with assigned clients across key buyer personas, including CIO/CTO/CXO.
• Drives revenue growth and monitors KPIs (revenue, gross margin) while aligning with TAM.
• Engages with clients and internal teams to ensure high-quality service delivery and governance.

Skills

Relationship building

Strategic planning

Communication

Education

Bachelor's degree (Business Administration, Marketing)

Tools

Salesforce

Job description

Concentrix is seeking an experienced Senior Account Manager in Austin, TX to lead strategic account growth, manage client relationships, and drive cross-sell and up-sell opportunities across the technology services and BPO sectors.

You will develop and execute portfolio plans, align Concentrix solutions with client business goals, and maintain governance structures with executive stakeholders to ensure profitable outcomes and exceptional client satisfaction.