Strategic Payments Relationship Lead: Pricing & Retention

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 90,000 - 135,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ seeks a Payments Relationship Manager II to conduct pricing reviews and lead client retention initiatives. You will develop robust client relationships, perform pricing analyses, and create strategies to boost client satisfaction and loyalty in the SMB Payments team.

Join a team delivering value-added payments solutions to support merchant acquiring and enhance the client experience across Chase. Prior payments industry experience is preferred.

Qualifications

• Strong knowledge of the merchant services industry, products and services.
• Ability to grow revenue and retain client relationships through relationship management and consulting.
• Strong analytical and problem-solving skills.
• Proven cross-functional partnership and resourcefulness to solve customer needs.
• Strong written, presentation, negotiation, organizational and communication skills.
• Ability to understand client needs and deliver exceptional service.
• Flexibility to manage multiple tasks and priorities simultaneously.
• Proficiency with MS Office, especially Excel, and related databases.

Responsibilities

• Conduct pricing reviews and financial analysis to optimize acquiring costs and client retention.
• Partner with internal departments to ensure high-level client support and issue resolution.
• Serve as trusted advisor to recommend payment processing solutions for a seamless client experience.
• Diagnose client issues and resolve with urgency.
• Advise on merchant acquiring products and align solutions to client needs.
• Protect the firm by following risk management and regulatory requirements.

Skills

Relationship management

Pricing strategy

Financial analysis

Cross-functional collaboration

Communication skills

Problem solving

Merchant services knowledge

Client consulting

Education

Bachelor's degree

Master's degree

Tools

MS Office Suite

Excel

Salesforce

Job description

JPMorgan Chase & Co. in Tempe, AZ seeks a Payments Relationship Manager II to conduct pricing reviews and lead client retention initiatives. You will develop robust client relationships, perform pricing analyses, and create strategies to boost client satisfaction and loyalty in the SMB Payments team.

Join a team delivering value-added payments solutions to support merchant acquiring and enhance the client experience across Chase. Prior payments industry experience is preferred.