Strategic Payments Client Lead

Aumni; Tampa (FL); On-site; USD 75,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks a Client Service Account Manager within the Payments services team to support large corporate and financial institution clients in using payments products effectively.

You will be the central contact for service resolution, identify gaps, and partner with internal teams to deliver a consistent client experience across fast-paced environments. This role emphasizes adaptability and collaboration, with secure remote-access tools enabling across-team coordination.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core payments product sets and service models.
• Strong written and verbal communication with ability to explain complex topics clearly.
• Ability to balance priorities and meet commitments in a fast-paced environment.
• Ability to build partnerships with internal stakeholders and clients to drive outcomes.
• Sound judgment and risk awareness when evaluating service decisions.

Responsibilities

• Advise clients through consultation to support informed decisions.
• Serve as central contact for service issue resolution and escalation with internal partners.
• Identify product and service gaps and recommend practical improvements.
• Contribute to service delivery plans using client feedback and usage insights
• Communicate complex topics clearly in writing and speaking.
• Promote risk awareness and adherence to policies including regulatory changes.

Skills

Client relationship

Payments knowledge

Communication skills

Time management

Cross-functional coordination

Risk awareness

Flexibility hours

Job description

JPMorgan Chase & Co. in Tampa seeks a Client Service Account Manager within the Payments services team to support large corporate and financial institution clients in using payments products effectively.

You will be the central contact for service resolution, identify gaps, and partner with internal teams to deliver a consistent client experience across fast-paced environments. This role emphasizes adaptability and collaboration, with secure remote-access tools enabling across-team coordination.