Senior Payments Relationship Manager, Pricing & Retention

Aumni; Tempe (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Payments Relationship Manager II in Tempe, AZ. You will lead pricing reviews and drive client retention within the SMB Payments team, leveraging consultative payments expertise to optimize client satisfaction and loyalty while collaborating across departments.

The role emphasizes client-facing solutions, cross-functional collaboration, and adherence to risk and regulatory requirements in a fast-paced financial services environment.

Qualifications

• Strong knowledge of merchant services and payments industry concepts.
• Ability to grow revenue and retain client relationships through consultative skills.
• Excellent analytical and problem-solving abilities.
• Proven cross-functional partnership to solve customer needs.

Responsibilities

• Conduct comprehensive pricing reviews and financial analyses to optimize acquiring costs.
• Partner with internal departments to ensure high level client support across inquiries.
• Act as trusted advisor to promote banking and payment processing solutions.
• Diagnose client issues and provide timely solutions.
• Consult on merchant acquiring products and align solutions to client needs.
• Adhere to risk management and regulatory requirements.

Skills

Relationship management

Pricing analytics

Communication

Excel

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Job description

JPMorgan Chase & Co. is seeking a Payments Relationship Manager II in Tempe, AZ. You will lead pricing reviews and drive client retention within the SMB Payments team, leveraging consultative payments expertise to optimize client satisfaction and loyalty while collaborating across departments.

The role emphasizes client-facing solutions, cross-functional collaboration, and adherence to risk and regulatory requirements in a fast-paced financial services environment.