Strategic Partnerships Manager – SMB Growth

Wonder; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision

Health savings account with employer

100% employer paid life insurance

2x pay on holidays

Learning and development opportunities

Stock options for hourly employees

Job summary

Wonder is seeking a Strategic Partner Manager to oversee a portfolio of SMB restaurant partners in priority markets, primarily based in the Boston area. You will build strong relationships, manage custom agreements, and drive diner acquisition, retention, and revenue growth.

You will serve as the main contact and internal advocate for your accounts, coordinating with Sales, Marketing, and Product teams. Expect travel to meet top partners and attend key industry events as needed.

Qualifications

• Must have 4–6 years of account management or enterprise account management experience.
• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is a plus.
• Native-level fluency in English is required; Mandarin or Spanish is strongly preferred.
• Excellent organizational skills and the ability to balance multiple tasks.

Responsibilities

• Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary point of contact and internal advocate for your portfolio of strategic accounts.
• Be available to partners with an emergency contact number at all times.
• Identify and execute opportunities for upsell, cross-sell, and expansion, and manage renewals.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and address challenges.
• Provide data-driven insights and strategic guidance to help partners optimize performance.
• Be prepared to travel to meet top partners and attend industry events.

Skills

Account management

Time management

Verbal communication

Written communication

Problem solving

Education

Bachelor's degree or equivalent experience

High School diploma/GED

Tools

Salesforce.com

MS Office

Google Workspace

Job description

Wonder is seeking a Strategic Partner Manager to oversee a portfolio of SMB restaurant partners in priority markets, primarily based in the Boston area. You will build strong relationships, manage custom agreements, and drive diner acquisition, retention, and revenue growth.

You will serve as the main contact and internal advocate for your accounts, coordinating with Sales, Marketing, and Product teams. Expect travel to meet top partners and attend key industry events as needed.