Strategic Partnerships Manager, SMB

Grubhub Holdings Inc.; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision insurance

Hybrid work model

Startup environment

Job summary

Wonder is seeking a Strategic Partner Manager for its SMB Merchant Network. You will manage a portfolio of critical restaurant accounts across priority markets, building strong relationships and conducting regular business reviews to drive diner acquisition, conversion, and retention.

You will act as the primary contact and internal advocate, provide data‑driven insights, and collaborate with sales, marketing, and product teams to deliver tailored solutions.

Qualifications

• Bachelor’s degree or equivalent experience, high school degree or GED, and 4‑6 years of account or enterprise account management experience.
• Experience working with, selling to, or managing restaurant owners (major plus).
• Restaurant experience also a plus.
• Strong computer skills (MS Office, Google products) with quick learning ability.
• Experience with Salesforce.com or similar CRM systems.
• Native‑level fluency in English required; Mandarin or Spanish fluency strongly preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Self‑starter with a bias toward action and problem‑solving.
• Prepared to make outbound calls and travel to restaurants in person.
• Proven track record of meeting and exceeding account goals.

Responsibilities

• Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary point of contact and internal advocate for your portfolio of strategic accounts.
• Provide an emergency contact number and maintain availability to partners at all times.
• Identify and execute upsell, cross‑sell, and expansion opportunities while managing renewal of partner agreements.
• Partner with sales, marketing, and product teams to deliver tailored solutions and address complex challenges.
• Act as a trusted advisor by providing data‑driven insights and strategic guidance to optimize partner performance.
• Travel to meet with top partners and attend key industry events as required.

Skills

Account management

Communication

CRM experience

MS Office / Google Apps

Outbound calling

Travel readiness

English fluency

Education

Bachelor’s degree or equivalent experience

High school diploma or GED

Tools

Salesforce.com

MS Office / Google products

Job description

Responsibilities

As a Strategic Partner Manager in the SMB Merchant Network, you will manage a portfolio of critical accounts across priority markets. You will build strong relationships, conduct regular business reviews, and drive new diner acquisition, conversion, and retention. Your primary goal is to prevent churn and maximize revenue growth for partners.

• Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary point of contact and internal advocate for your portfolio of strategic accounts.
• Provide an emergency contact number and maintain availability to partners at all times.
• Identify and execute upsell, cross‑sell, and expansion opportunities while managing renewal of partner agreements.
• Partner with sales, marketing, and product teams to deliver tailored solutions and address complex challenges.
• Act as a trusted advisor by providing data‑driven insights and strategic guidance to optimize partner performance.
• Travel to meet with top partners and attend key industry events as required.

Qualifications

Bachelor’s degree or equivalent experience, high school degree or GED, and 4‑6 years of account or enterprise account management experience.

• Experience working with, selling to, or managing restaurant owners (major plus).
• Restaurant experience also a plus.
• Strong computer skills (MS Office, Google products) with quick learning ability.
• Experience with Salesforce.com or similar CRM systems.
• Native‑level fluency in English required; Mandarin or Spanish fluency strongly preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Self‑starter with a bias toward action and problem‑solving.
• Prepared to make outbound calls and travel to restaurants in person.
• Proven track record of meeting and exceeding account goals.

Benefits

• Competitive base salary with uncapped commission and on‑target earnings, depending on geographic location.
• Equity, 401(k) plan, and multiple medical, dental, and vision insurance options.
• Hybrid work model: three days per week in the office, with flexibility to work additional days.
• Opportunity to work in a fast‑growing, startup‑style environment.

EEO Statement

At Wonder, we champion diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. We participate in the E‑Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.