Strategic Partnerships & Customer Growth Director

The Adecco Group; Northern (KY); Hybrid; USD 91,000 - 168,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Commuter benefits

Wellness plans

401(k) plan

Paid time off (PTO)

Paid holidays

Parental leave

Job summary

The Adecco Group North America seeks a Director, Strategic Partnerships & Customer Success to lead a high-impact CS team across a portfolio of MSP programs. You will drive retention, growth, and measurable commercial outcomes while partnering with Sales to capture new opportunities and guide executive engagements.

You will develop leaders, manage complex enterprise relationships, and ensure platform profitability through data-driven decisions, risk management, and strategic reviews.

Qualifications

• Bachelor's degree or equivalent experience in business, HR, management, or related field.
• 10+ years progressive experience in staffing, workforce solutions, MSP account management, or customer success.
• 4+ years of people leadership experience leading teams of enterprise client portfolios.
• Willingness to travel approximately 15–20%.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers.
• Oversee portfolio health, retention, and growth across MSP programs.
• Partner with Sales to support net-new business opportunities (GAIN).
• Manage contract renewals, amendments, and related commercial activities.
• Collaborate cross-functionally with Delivery, Finance, Legal, and Sales to align priorities.

Skills

Leadership

Account management

Strategic partnerships

Customer success

Relationship management

Negotiation

Program management

MSP knowledge

Forecasting

Data-driven decisions

Education

Bachelor's degree in business/HR/management

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

The Adecco Group North America seeks a Director, Strategic Partnerships & Customer Success to lead a high-impact CS team across a portfolio of MSP programs. You will drive retention, growth, and measurable commercial outcomes while partnering with Sales to capture new opportunities and guide executive engagements.

You will develop leaders, manage complex enterprise relationships, and ensure platform profitability through data-driven decisions, risk management, and strategic reviews.